Our Approach
We appreciate that putting your trust in external organisations can be daunting. You invest time and money in finding the right people to help you and your business and you want to be certain that any risks associated with this process are minimised.
Here at Intellect we have developed an approach and ethos that makes dealing with us a pleasant and friendly one, rather than simply a professional agreement.
Our Customer Care Charter mirrors this, in that we will;
- provide excellent customer service at all times
- go the ‘extra mile’
- put ourselves in your place in order to understand your needs
- deliver a business result, not just a product
In addition, we are confident that we will surpass your expectations by;
- providing maximum contract tie-ins of 12 months at a time; with a notice period of just 1 month
- offering comprehensive post contract reviews to ensure suitability of service
- encouraging regular feedback from you to enable continuous improvement
- constantly develop our staff and products to meet your needs
- offer ongoing free events and information to help develop your skills and workforce
